1. Information We Collect
We collect information you provide directly to us, including:
- Account information (email address, username, password hash)
- Encrypted backup data (seed phrases encrypted client-side)
- Payment information (processed through third-party secure processors)
- Usage data and analytics to improve our services
2. How We Protect Your Data
We implement industry-standard security measures:
- Client-side encryption: Your seed phrases are encrypted on your device before transmission
- AES-256-GCM: Military-grade encryption for all stored data
- HSM infrastructure: Hardware security modules for key management
- Multi-region redundancy: Distributed storage across secure data centers
- Regular security audits: Third-party penetration testing and code reviews
3. What We Do NOT Collect
We never have access to your unencrypted seed phrases or private keys. All decryption happens locally on your device.
4. Third-Party Services
We use trusted third-party services for:
- Payment processing (Stripe, PayPal)
- Cloud infrastructure (AWS, Google Cloud)
- Customer support (Smartsupp)
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your data in a portable format
To exercise these rights, contact us at privacy@web3ledgersbackup.com
6. Data Retention
We retain account data until you request deletion. Encrypted backup data is stored for as long as your account is active or as needed to provide services.
7. Contact Information
For privacy-related questions: privacy@web3ledgersbackup.com
For security-related inquiries: security@web3ledgersbackup.com